Designs in Mind has a warm and supportive group of listeners that comprises of paid staff and volunteers. We work alongside members in sessions building trust and connection.
The listen and connect team are trained by Samaritans, who Designs in Mind work closely with.
We use an empathic approach to help people explore their problems and where possible support them to connect with appropriate external agencies.
We work collaboratively with Citizens Advice, Enable and A4U, we can refer our members to our partners for expert advice on a range of issues such as debt, benefits, employment and training.
Posted by Maddy Moore, Good Egg team and Member